Shopping Guide

Payment

We accept the following payment methods.

  • Credit card (the cards accepted are shown on the checkout page)
  • Shop Pay

We may add payment methods in the future depending on campaigns or the season.

Delivery

For shipping within Japan we mainly use Sagawa Express, and may also use Yamato Transport or Japan Post. After confirming stock and payment, we normally ship within 2 business days. Orders placed at or after 1:00 p.m. (Japan time) are accepted on the next business day. We do not ship on Saturdays, Sundays, national holidays, or during the year-end and New Year holidays. Orders placed on non-business days are handled in order from the next business day. After shipping, we will email you a tracking number so you can check the delivery status. For details, please see our Shipping Policy.

Shipping fees

Shipping within Japan is free, including Hokkaido and Okinawa.

Returns and exchanges

Because our items are pre-owned and one of a kind, we do not, in principle, accept returns or exchanges for reasons attributable to the customer, such as the item not matching your expectations, a wrong size, or an ordering mistake. We also do not, in principle, accept changes or cancellations after an order is confirmed. Before ordering, please check the photos, condition description, size, and included accessories on the product page.

If the issue is our responsibility, such as a discrepancy from the product description, a defect, a wrong item delivered, or a question of authenticity, we will accept the return and refund you at our expense. Please contact us by email, as a guideline within 3 days of receiving the item. Please still contact us even if this period has passed. For the return, we will arrange a pickup by Sagawa Express with the return shipping billed to us. This notice does not limit any rights you have under applicable law.

Return procedure (when we are responsible)

  1. Email support.reluxe@earl.co.jp with your order number, the product name, photos showing the condition, and a description of the issue.
  2. We will let you know how to return the item (such as the date and time of the pickup, with shipping billed to us).
  3. Please pack the item together with all accessories, tags, and other items included at delivery.
  4. After we check the condition of the returned item, we will process the refund, in principle, to the payment method used for the purchase. Because items are one of a kind, if an exchange for the same item is not possible, we will handle it as a return and refund.

For details, please see our Refund Policy.

About our products

All of our products are pre-owned designer items. They may have minor scratches, odors, or similar signs of use.

Colors may look different from the actual item depending on your screen and viewing environment. We do not accept returns because an item differs from your expectations, so if anything is unclear, please contact us before ordering.

Contact

If you have any questions or concerns, please contact us by email or through the contact form. Our hours are weekdays 10:00 to 17:00 (Japan time). We are closed on Saturdays, Sundays, national holidays, and during the year-end and New Year holidays. We normally send a first reply within 2 business days.

Email: support.reluxe@earl.co.jp