Refund policy

Returns and cancellations for domestic orders

Returns and exchanges for customer reasons

Because our items are pre-owned and one of a kind, we do not, in principle, accept returns or exchanges for reasons attributable to the customer, such as the item not matching your expectations, a wrong size, or an ordering mistake. Before ordering, please check the photos, condition description, size, and included accessories on the product page. If anything is unclear, please contact us before ordering.

Cancellation after order confirmation

In principle, we do not accept changes or cancellations after an order is confirmed.

Defects not in the product description, wrong items delivered, and authenticity issues

If the item has a defect not mentioned in the product description, you received an item different from what you ordered, or the item is found not to be genuine, please email us within 3 days of receiving the item with your order number and photos showing the condition. If the issue is our responsibility, we will accept the return and refund you at our expense. We will arrange a pickup by Sagawa Express with the return shipping billed to us, so please contact us first.

The "within 3 days" above is a request so that we can respond quickly. Please still contact us even if this period has passed. This notice does not limit any rights you have under applicable law regarding defective items or similar issues.

Return procedure (when we are responsible)

1. Email support.reluxe@earl.co.jp with your order number, the product name, photos showing the condition, and a description of the issue.
2. We will let you know how to return the item (such as the date and time of the pickup, with shipping billed to us).
3. Please pack the item together with all accessories, tags, and other items included at delivery.
4. After we check the returned item, we will process the refund and notify you by email.

Refund method

We refund the amount you paid, in principle, to the payment method used for the purchase. For credit cards, the refund is made by cancelling the charge or through the card company, and when it appears on your statement depends on the card company.

Exchanges

Because items are pre-owned and one of a kind, an exchange for the same item may not be available. In the case of a defect or similar issue, we will handle it as a return and refund.

Effective date

These terms apply to orders confirmed after this policy was revised on September 21, 2026. Orders placed before then are subject to the terms provided at the time of the order.